Terms & Conditions
Here at kittyboo we want to make everything clear for a problem free transaction.
When you make a purchase you are agreeing to the terms, conditions & policies below;
We request that you use the Recorded Delivery option for workplace shipments. We cannot accept responsibility for lost packages using untracked deliveries to workplace/business addresses.
Orders for destinations outside U.K. may take a little longer to dispatch due to extra customs/postal requirements.
(Special request bulk order of more than 30 collars - dispatch time will differ to our usual 1 day policy)
Orders placed after 5pm will begin to be processed the following working day.
Our working days are Mon-Friday.
*Please note in busy periods like Christmas this may take a little longer - website orders always take priority *
Order tracking can be found on the home page to keep you fully informed of the status of your order and date of dispatch.
All purchases will be sent via 1st class Royal Mail services.
We use the Paypal postage system where possible, so you will receive an e.mail from Paypal when we have purchased a Royal Mail postage label for your item as confirmation of dispatch.
For larger orders, items will be sent by 1st class Recorded Delivery (Please be aware that if undelivered, Royal Mail will only hold the order for 7 days before returning to us. We would have to charge for re-delivery).
We welcome worldwide orders and will deliver to all countries outside the U.K. Shipping costs can be found on the shipping details page.
We will only use Airsure/International signed-for, a secure tracked service for worldwide destinations outside the U.K/Eire.
Orders for destinations outside U.K. may take a little longer to dispatch due to extra customs/postal requirements - we will keep you updated.
The tracking number will be added to your Paypal account payment details when items are shipped.
All prices are in £GBP.
Please allow for any delays that may occur at customs.
Shipping discount is for multiple purchases in one single transaction.
Please ensure that you have all the items you require in your cart before you pay for the shipping discount to be applied.
**Please note that all online payments go through Paypal**
To make payment by either Paypal-funds or credit/debit card you will be transferred to the secure Paypal website for them to authorise and take payment on our behalf
We have no involvement in the payment process - Paypal is a secure third party and the safest way for all online payments
We accept the following payment methods:
*Please note payment by cheque/Paypal e.cheque - goods will be dispatched on clearance*
Please contact us prior to making any returns.
In compliance with the distance selling regulations for all internet businesses we will accept UNUSED items for refund within 14 days from day after dispatch (initial shipping costs not included for refund).
Notification of the return must be made to us within 7 days from day after dispatch. Returns paid for by buyer.
Exchanges by our agreement only - within 7 days of date of purchase, buyer pays all postage costs.
Refunds will be issued within 7 days of receipt of return by same payment method.
A certificate of posting (free of charge) must be obtained from the post office for any returning item.
Due to the nature of the goods we can only accept strictly unused/unworn/non tried-on items in the original packaging.
We cannot accept responsibility for damage caused by scratching or chewing.
Custom-made or special-size requested items are excempt from this policy.
We reserve the right not to accept any returns that do not meet these requirements.
We may send you discount voucher codes from time to time with the option to unsubscribe from future mail.
All content, text and photographs on the website is owned by or licensed to kittyboo It is not for commercial use. All content and presentation is protected by copyright and may not be used or reproduced in part, whole or likeness. ©Kittyboo owns the design rights to all original work.
Copying or use of our images is strictly forbidden.
We reserve the rights to accept or decline any order. Cancelled orders will be refunded via the same payment means.
Conditions of sale
The buyer has read the Size guide and general information page and understand that the minimum cat/kitten weight necessary to break open the buckles is around 4lb (this is not a guarantee but an indicator).
It is the sole responsibility of the pet owner to ensure that the collar is fitted and used correctly and safely.
We cannot accept responsibility for any damage to purchases caused by pets once they have been worn.
It is the owners responsibility to seek veterinary advice for the appropriate age/stage for pet to commence wearing a collar.
The collars should be removed if applying flea drops/treatment and re-fitted only when completely dry - we can not be responsible for any colour-run due to use with chemicals/treatments.
The purchaser understands that there is a natural degree of risk in using any type of pet collar - we are not liable for damage or injury in any event.
The purchaser accepts all responsibility for the safe and appropriate use of the collars.
We cannot be held responsible for the loss of a collar during wear due to the collars being fitted with a buckle that is designed to break open for safety purposes.
By making a purchase you are agreeing to all our terms and conditions - please feel free to make a copy.